FAQ

Welcome to the Adventuroo FAQ page! Below are answers to some of the most common questions related to our products, ordering process, and more.

Our goal is to make sure that you have everything you need for an easy and pleasant shopping experience. If there is something you would like to know but cannot find here, then please contact our customer support for help.

How eco-friendly are Adventuroo products?

We are committed to sustainability. Our products use environmentally friendly materials where possible, and we are constantly innovating to increase our use of recycled materials and decrease our carbon footprint.

What types of payment do you accept?

We accept all major credit cards, PayPal, and various other payment methods listed at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our website under the ‘Track Your Order’ section.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. If you’re not satisfied with your purchase, please contact our customer service for a return authorization.

How do I make changes to an order I've already placed?

If you need to make changes to your order, please contact us as soon as possible. Changes can only be made before the order is dispatched.

How do I know which product is right for me?

Our detailed product descriptions and specifications should help you make an informed decision. If you need further assistance, our customer service team is here to help with personalized recommendations.

What should I do if I receive a defective product?

If you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund.

Do you offer warranty on your products?

Yes, we offer a manufacturer’s warranty on most of our products. The specific warranty information can be found on the product’s page.

Can I cancel my order?

You can cancel your order within 24 hours of placing it without any penalty. If the order has already been dispatched, it will be treated as a return.

Do you offer gift cards?

Yes, we offer gift cards of various denominations which can be purchased directly from our website.

How can I contact customer service?

You can reach our customer service team via email at support@adventuroo.com.au, by phone, or through our website’s live chat feature during business hours.

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